Terms of Service

1. Definitions

"Services" means the Site, consultation calls, text or e-mail reminders, the custom Reno Roadmap and any related deliverables.
"User," "you" or "your" means the person who accesses or uses the Services.

2. Eligibility

You must be at least 18 years old, reside in the United States, have the legal capacity to enter a binding contract and not be barred from using the Services under applicable law.

3. Scope of Services

Reno provides planning advice and informational materials for residential remodel projects. We are not a licensed general contractor, architect or lawyer and do not perform construction work. All decisions regarding hiring contractors, obtaining permits and executing construction remain solely with you.

4. Scheduling & Communications

When you book a consultation via Calendly we will send: (a) a confirmation e-mail; (b) a reminder e-mail/SMS the day of the appointment; and (c) follow-up e-mails if you have not submitted required project information. These transactional messages are integral to the Services and you may not opt out of them.

5. Payments and Money-Back Guarantee

All fees are processed through Stripe Checkout and are charged as a one-off payment. We do not store your card information.

Early-access guarantee. If, within 30 days of delivery of your first Reno Roadmap, you are not satisfied for any reason, e-mail help@withreno.com and we will refund 100 % of the fee to your original payment method.

6. Future Accounts & Dashboard

We may introduce a homeowner dashboard requiring registration through Supabase authentication. Additional terms will govern the use of any future account features.

7. User Content

If you voluntarily submit photos, testimonials or other content ("User Content") you grant Reno a worldwide, royalty-free, perpetual license to use, reproduce, modify and display the User Content solely for marketing Reno Services, provided we obtain your written or e-mail permission beforehand. You represent that you own or have the right to provide the User Content and that it does not infringe any third-party rights.

8. Intellectual Property

The Services, including software, text, graphics and logos, are owned by Reno and protected by U.S. copyright and trademark laws, except for open-source icon libraries used under their respective permissive licenses (Lucide ISC, Tabler MIT, Simple Icons CC0, Bootstrap Icons MIT). You receive a limited, non-exclusive, revocable license to access and use the Services for personal, non-commercial purposes.

9. Prohibited Conduct

You agree not to (a) copy, distribute or create derivative works from the Services; (b) reverse-engineer or interfere with the Site; (c) misrepresent your identity or project details; or (d) use the Services for any unlawful purpose.

10. Third-Party Services

The Services integrate Stripe, Calendly, Supabase and Fillout. Your use of such third-party services is subject to their own terms and privacy policies, not ours.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." RENO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. We do not guarantee that the Services will be uninterrupted or error-free, or that following the recommendations in a Reno Roadmap will result in any specific outcome or cost savings.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE AMOUNT YOU PAID RENO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.

Some states do not allow the exclusion or limitation of certain damages, so the above may not apply to you.

13. Indemnification

You agree to indemnify, defend and hold harmless Reno and its members, employees and agents from any third-party claims or damages arising out of (a) your use of the Services; (b) your violation of these Terms; or (c) your User Content.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law rules.

Binding Arbitration & Class-Action Waiver

Any dispute arising out of or relating to the Services shall be submitted to final and binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. The arbitration will take place in Atlanta, Georgia. Claims must be brought in an individual capacity; class or representative actions are not permitted. Either party may seek injunctive relief in state or federal courts located in Fulton County, Georgia for intellectual-property or equitable matters.

15. Termination

We may suspend or terminate your access to the Services at any time for any reason, including for violation of these Terms or if we discontinue the Services. Sections 7-16 survive termination.

16. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify registered users by e-mail and post the revised Terms on the Site with a new "Last updated" date. Continued use after the effective date constitutes acceptance.

17. Miscellaneous

If any provision is held unenforceable, it will be modified to reflect the parties' intention or removed to the minimum extent necessary; the remaining provisions remain in full force. Reno's failure to enforce any right is not a waiver. You may not assign your rights under these Terms; Reno may assign its rights without restriction.